Frequently Asked Questions
If your question is not here, call (956) 379-6196 — we would rather answer it properly than have you guess.
Choosing a course
Which course do I need?
Healthcare providers usually need BLS, and clinicians managing cardiac emergencies take ACLS or PALS. Workplaces, caregivers and community responders take a Heartsaver course. School staff take Heartsaver K–12, and anyone caring for infants and children takes Heartsaver Pediatric. If you are unsure, call (956) 379-6196 — and always confirm the exact requirement with your employer or school.
Does this course meet my employer's or licensing board's requirement?
Requirements vary by employer, licensing board, school, and profession. CPR Masters RGV offers American Heart Association courses, but you should confirm the exact certification required by your employer or regulatory agency before registering. If you are unsure which course you need, call us at (956) 379-6196 and we can help you identify the appropriate course; final acceptance is determined by your employer or licensing authority.
Course completion cards
What does the completion card cover and how long is it valid?
Course completion cards are issued for the specific course successfully completed, such as BLS, ACLS, PALS, or Heartsaver CPR AED/First Aid. American Heart Association course completion cards are generally valid for two years from the date of issue. Your card identifies the specific course completed and its expiration date.
Registration and scheduling
How do I register for a class?
Call (956) 379-6196 or send a registration request through this site. We will confirm your class date and what to bring.
When are classes held?
Classes are held Tuesday, Thursday and Saturday, 9:00 AM to 5:00 PM. Schedules are flexible for group and onsite training. You can book directly on our calendar, or call (956) 379-6196.
What are your prices?
Pricing varies by course, class format, and whether training is provided individually or for a group. Prices are not published online — call (956) 379-6196 and an instructor will give you current pricing. For onsite training, schools, healthcare facilities, businesses, and other organizations can contact CPR Masters RGV for a group-training quote.
Where are classes held?
We train at our Mission, Texas location and onsite at your facility anywhere in the Rio Grande Valley — including McAllen, Edinburg, Pharr, Weslaco and across Hidalgo County.
What is your cancellation and rescheduling policy?
Because class seats and instructor time are reserved in advance, cancellations and rescheduling are subject to CPR Masters RGV's current registration policy. Please contact us as soon as possible if you cannot attend your scheduled class. Full refunds will be issued to those who cancel at least 48 hours prior to class start date and time. Any student who does not show up to a scheduled class or cancels within 48 hours will not be eligible for a refund.
Course preparation
Do you offer blended learning or online options?
Blended learning may be available for select courses. In a blended course, the required online portion is completed before attending an in-person, instructor-led skills session. A certificate of completion from the online portion is required, and fees for the hands-on skills check-off apply. Availability depends on the specific course. Contact CPR Masters RGV at (956) 379-6196 to determine whether a blended-learning option is available for the course you need.
What should I expect physically during class?
CPR and emergency cardiovascular care courses include hands-on skills practice that may require kneeling, bending, standing, lifting, performing chest compressions, and working with training manikins and other equipment. Participants should consider their ability to safely perform these activities before participating. See our Physical Participation & Safety policy for detail.
Group and onsite training
Do you train groups at our location?
Yes. We bring training to healthcare facilities, schools, childcare programs, businesses, sports organizations, gyms, pilates studios and community groups throughout the Rio Grande Valley. Request a quote and we will build the session around your team.
Which courses can be taught onsite?
All of the courses listed on this site can be arranged as onsite group training. Tell us who needs training and we will recommend the right course.
Accessibility and accommodations
What accessibility accommodations are available?
CPR Masters RGV wants students to have appropriate access to training. If you require an accommodation, please contact us before your scheduled class so we can discuss your needs and determine what reasonable accommodations can be provided while maintaining the required course learning objectives and skills-performance requirements.
Bring Lifesaving Training to Your Team
We come to your facility anywhere in the Rio Grande Valley and train your whole team together.